Shipping Policy

ORDER PROCESSING TIME

Orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after payment verification. You will receive a shipment confirmation email with tracking information once your order has been dispatched.

SHIPPING METHODS & DELIVERY TIME

  • Standard Shipping (Free):

    • USA, Canada, Europe: 7-15 business days

    • Australia, New Zealand: 10-20 business days

    • Rest of World: 15-25 business days

  • Express Shipping (where available):

    • USA, Canada, Europe: 3-7 business days

    • Additional charges apply (displayed at checkout)

All shipping is handled through trusted international carriers including AliExpress Standard Shipping, ePacket, Cainiao, and other reliable postal services depending on your location.

SHIPPING COSTS

  • Free Standard Shipping on all orders

  • Express shipping options available at checkout for faster delivery

  • No minimum order required for free shipping

ORDER TRACKING

Every shipment includes tracking information. You'll receive:

  • Confirmation email with tracking number once shipped

  • Ability to track your package through our tracking page or the carrier's website

  • Updates on delivery status

SHIPPING RESTRICTIONS

We currently ship worldwide to most countries. Some remote areas may have extended delivery times. Military (APO/FPO) addresses are supported where possible.

CUSTOMS, DUTIES & TAXES

  • Orders may be subject to import duties, taxes, and customs fees determined by your local customs office

  • These additional charges are the buyer's responsibility

  • Magic-Resonance is not responsible for any customs delays or additional fees

DELIVERY ISSUES

  • Delayed Orders: If your order hasn't arrived within the estimated timeframe + 7 days, please contact us

  • Lost Packages: We'll investigate with the carrier and provide a replacement or full refund

  • Damaged Items: Contact us within 48 hours of delivery with photos for immediate resolution

  • Wrong Address: Please ensure your shipping address is correct; we cannot be responsible for packages delivered to incorrect addresses provided by the customer

INTERNATIONAL SHIPPING

We ship internationally to most countries. Please note:

  • Delivery times may vary due to customs processing

  • Some countries may have shipping restrictions on electronic devices

  • Customers are responsible for knowing their country's import regulations

CONTACT US

For shipping-related questions, contact us at:
Email: sopbrice.2@gmail.com

Note: Shipping times are estimates and not guaranteed. Delays may occur due to customs processing, weather conditions, or other factors beyond our control.